Printing success will always be based on Total Quality Management (TQM) by continuously looking for ways to improve quality throughout all parts of the printing business and processes. The study examined the background of printing business by analysing the quality issues that lead to quality print production and by analysing factors affecting quality performance in the printing industry in Nairobi Central Business District. A critical inclusion of statement of the problem was identified by the research followed by the introductory part. This is harmoniously succeeded by the objectives of the study of quality of materials. Theories in quality as fishbone theory developed by Ishakawa, PDCA the
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