The objective of this research is to propose a scale to measure the satisfaction of ISIG/Goma students in North Kivu province, regarding the educational platform that its IT department has set up to facilitate academic management and communication with them. More specifically, it is a question of determining the components and attributes that students consider and the importance they attach to each. To do this, the literature and semi-structured interviews of students made it possible to generate a measurement scale composed of 13 important items to measure student satisfaction with the educational platform. The data were collected from 319 ISIG/Goma students Download
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