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Conflict Management Strategies Of University Of Cape Coast Library In Ghana
This study assesses the various conflict management strategies that the staff of the University of Cape Coast library employed to manage conflict situations and how effective these strategies helped to manage the occurrence of conflict. The study employed descriptive research design and used questionnaire to collect data from 64 respondents who were drawn from the various sections and units of the library. The questionnaires were all retrieved for analysis. Tables, frequencies, and percentages were used to analyse and present the data. Five conflict management approaches were reviewed and discussed. The main results of the study were that conflict existed among staff, and the management tech
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