The concept of emotional dissonance and emotional exhaustion has gained considerable interest among researchers recently. The literature review reveals that there is a lack of empirical research undertaken, particularly in the Indian context to explore the mediating role of Stress on the relationship between Emotional dissonance and Emotional exhaustion. So, this study, conducted in the health care sector of Kerala, among 1019 employees, comprising nurses and supporting staff, involved in customer interaction, is an attempt to reduce this void in research and to extend the current literature. Results indicate that significant relationship exists between, emotional dissonance and stress, stre
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