Analysis Of The Effect Of Mobile Credit On Customer Satisfaction In Kenyan
Quality Publication | Affordable Price | Happy Authors
Analysis Of The Effect Of Mobile Credit On Customer Satisfaction In Kenyan Commercial Banks
This study sought to investigate the effect of mobile credit on customer satisfaction in Kenyan commercial banks. The study utilized a positivism research philosophy using a descriptive research design. Data for the study was collected using questionnaires from customers of mobile phone companies in Kenya. According to the Central Bank of Kenya (2016), a total of 31 million bank accounts were in Kenya which formed the population of the study. A multistep sampling technique was done to select a sample size. Using Pagoso formula a total of 500 customers were selected for inclusion in the sample size. Data for the study was analyzed using linear regression analysis. Hypothesis testing was doneDownloadViews: 84

Why Researchjournali?

Instant Paper Submission
Author Loyalty Reward
No Copyright Transfer
70% Less Publication Fee

You may also like to read

Does M-m Proposition 1 On Capital Structure And Firm's Value Stand? Evidence From Quoted Firms'

Money Market-growth Relations: Causal Evidence From Nigeria

Investment Decisions And Firm Market Value In Nigeria: A Panel Data Approach

Financial Development And Economic Growth: Evidence From Nigeria

Efficacy Of Central-local Financial Relations In Land Policy Implementation

Board Characteristics And Financial Performance Of Microfinance Institutions In Nanyuki Town, Kenya