Operational management techniques are a set of processes that endow the management of an organization with the power to transform the inputs in to appropriate outputs, with the sole aim of creation of customer value and the subsequent realization of profits for the company/business. In recent years, new trends have emerged in the field, with a lot of innovative work being done on determining ways for effectively and efficiently satisfying customer needs and wants. This article broadly centers on two of such techniques; namely Total Quality Management (TQM) and Six Sigma, with the prime focus on quality aspect. The article also zeros in on Just in Time Inventory system, but only very briefly
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